Apple also told me that my issue was I wasn't using an Apple branded lightning cable. No question there are some cheap cables out there, but I was using an MFI cable, which means it meets or exceeds Apple specs.
Someone is going to tell you to make sure your phone is updated, you have an Apple...
I'm a cloud engineer, so like yourself, I have some insights. Personally, I don't think Apple knows what they are doing. For a platform that is in it's 10th year, it's still problematic. Android Auto doesn't have these issues. Next Gen CarPlay is also 2 years behind as Apple originally...
I used to drive a Honda Accord and after a couple years, CarPlay started failing. In my or our case as I will explain. Honda switched from Alpine to Clarion headunits. Clarion went out of business, so whenever Apple pushed an update, the headunit wouldn't know what to do with it. It started with...