Trusting Toyota Service Dept

[bmarchand]

FYI, I was skeptical and trusted my Toyota dealership service department to be honest and tell the truth that they completed the services. Now I know it's true, you can't trust them.

Toyota Care was ending this week on my 2024 Tacoma, so I went in today to have tires rotated and new air filter installed. They said both were completed. I had marked the tires to verify and when I checked, sure enough they weren't rotated. I checked the cabin air filter when I got home and it didn't look like it was replaced either.

I did let them know my tires weren't rotated while I was there. It sucks you can't trust them to be honest.

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[Slappy]

dealer's name & location ?

 

[socaltubbs]

It is absolutely awful that trust with some of the dealer service departments has gone downhill. Even if the service doesn't pay the shop much, I figure if they do great work under the maintenance plan then they can earn more business for more costly services later. I too mark my tires to check if they are rotated. Last week I took my 25 TRD O/R in for the 1 year free service and yes, they did rotate but I just checked the torque and found the R/F wheel torqued way over 97 lbs! I had to use a maxo breaker bar and 63 years of body weight to crack those lug nuts!

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