Trumgeta 5" Side Steps Review

[TacoBirdinNW]

These were provided to me as part of a promotion in exchange for a review (there is a thread here by another forum member sharing his experience about that promotional process). My honest opinion about these side steps is: I would likely not buy them for my truck with my own money.

I do not usually like side steps, but these are somewhat low profile and sleek looking, so for the price of a little bit of my time I was willing to put them on my truck. They do look nice and seem sturdy once installed, but imo install is overly complicated for side steps and overall quality is a concern.

To me there's no reason the brackets can't come pre welded to the steps or arrive installed like other side steps on the market, but they're not, you have to piece them together with bolts and washers. It's easy enough, but unnecessary and the instructions are lacking.

The biggest drawback: The hardware is low quality. One of the brackets was not flush and I stripped the threads on 3 of the underside step bolts by simply tightening the steps to the brackets at very low torque. I had to add loctite and stack some spare locking nuts I had in the garage to make sure the steps were secure. Judging by the quality of the included hardware I'd put money on it rusting quickly as well.

Had I purchased these myself I would have likely taken them off and returned them simply due to the low quality hardware. Aesthetically though they are some of the nicer looking side steps out there. They feel sturdy when stepping up on them and my family will appreciate the convenience until I decide on some sliders that double as steps.

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[4nimal]

I bought these direct from Trumgeta and agree the quality is terrible. They were broken on arrival - the cheap plastic cover tabs had broken and so they were going to rattle badly.

Here’s where it gets worse: I spent 2 weeks trying to get Trumgeta to let me return for a refund and eventually had to file a dispute with my credit card. I sent pictures and videos and Trumgeta acknowledged the issue but continued to stall on letting me return the product, trying to get me to keep the steps or take a credit despite their online return policy.

I made it very clear in each response I did not want an exchange or credit but they persisted with these options and eventually told me they did not want to accept a return and kept proposing credits or replacement parts.

 

[TacoBirdinNW]

I bought these direct from Trumgeta and agree the quality is terrible. They were broken on arrival - the cheap plastic cover tabs had broken and so they were going to rattle badly.

Here’s where it gets worse: I spent 2 weeks trying to get Trumgeta to let me return for a refund and eventually had to file a dispute with my credit card. I sent pictures and videos and Trumgeta acknowledged the issue but continued to stall on letting me return the product, trying to get me to keep the steps or take a credit despite their online return policy.

I made it very clear in each response I did not want an exchange or credit but they persisted with these options and eventually told me they did not want to accept a return and kept proposing credits or replacement parts.

I'm sorry to hear about your experience. That's super frustrating. Softopper did that same tactic to me and then tried to keep half my money once I finally returned their product until I started filing ATG complaints.

Anyways, these would be cool if they were built better. Maybe there's a different company out there with a similar design.

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