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- #31
For sure. I’m not being a dick about it to them but just frustrated. It’s 9 months old…I'm sure it means they are seeking help from Toyota which is better than a bunch of guessing. Of course it is frustrating, but do your best to be friendly about it all. From a long time supervising and at scale (near 1000 people) but starting at the bottom I can absolutely say that's important for both parties. No one including you does well or better solves problems when people are on the defensive or stressed. No one wants to help the customer who's grumpy or hard on them.
Good luck!
But they are doing everything possible and have put me in a free Tacoma loaner while they figure it out.
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