Things like this is why I laugh out loud whenever I question a dealerships quality before I become a customer and the service department proudly states we have ASE certified techs (monkeys).
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It's definitely possible. I get bad parts out of the box multiple times a week. This should absolutely have been caught before leaving the shop. Any time I do brake work, the vehicle gets a good test drive and re-check before it leaves the shop.It's possible the OP won the bad part lottery.
I'm not putting any money on that though.
Imagine taking your vehicle for a safety recall and the vehicle being less safe then before the recall was performed...I wonder why a lot of us don't trust dealer service? Maybe because for everything they fix they break something else. Get that truck towed to the dealer asap.
But they did recall the safety.Imagine taking your vehicle for a safety recall and the vehicle being less safe then before the recall was performed...